Made to Measure Shirts Terms & Conditions

Cancellations, Amendments, Returns & Refunds

As your shirt is made specifically for you, once payment is taken, no changes to the order or any cancellation may be made, except in accordance with your legal rights (examples of when returns are acceptable for made to measure shirts, in accordance with your statutory rights, are set out below. Please note that the cancellation right under the Consumer Protection (Distance Selling) Regulations 2000 does not apply to made to measure shirts.

Additionally we will only accept returns in accordance with your legal rights; for example:
• if there is a fault with your shirt
• if the shirt has not been manufactured as specified
• if the sizing of the shirt relating to the sleeve length or body is incorrect

If you are returning a shirt due to a fault, or you believe it has not been made to the specification given by you, we will re-make a new shirt to the correct specifications provided that you notify us of the fault within 28 days following your receipt of the shirt. If the faulty item constituted the entire order of all items delivered were faulty or damaged, the original delivery charge will be repaid. The new shirt will arrive 4-5 weeks from the date of return - we will contact you by email to update you on the progress of your order.

Goods should be returned in the original packaging by freepost using the pre-paid returns label provided. Take the parcel to any post office, and obtain a receipt as proof of purchase.

Made to Measure Shirts cannot be returned to any of our stores.

Payment

You can pay for your order using the M&S Credit Card, Visa, MasterCard, American Express, JCB or Delta. Please note that we don't accept Maestro, M&S Budget and M&S Chargecards for Made to Measure Shirt orders.

M&S Points - Please note that if you buy from our Made to Measure shirt range you will earn only one M&S point for every £2 you spend on your M&S card. Credit subject to status. Reward scheme subject to terms and conditions. Cards issued by Marks and Spencer Financial Services plc. 17.9% APR typical (variable).

Delivery and/or Collection

Made to Measure shirt orders will be delivered within 21 days. The cost of delivery is £3.50.